Frequently Asked Questions
Everything you need to know about your Joseph Joseph order.
What are your standard delivery options within the UK?
We offer standard delivery via Evri or DPD, typically arriving within 3-5 working days. Express next-day delivery is also available for orders placed before 2pm Monday through Thursday.
What is your return policy for unused items?
You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please use our online returns portal to generate your prepaid shipping label.
Do your products come with a quality guarantee?
Yes, most Joseph Joseph products are covered by a 2-year guarantee against manufacturing defects. Some premium ranges may carry an extended 5 or 10-year warranty.
Are your plastic kitchen tools BPA-free and food safe?
Absolutely. All Joseph Joseph kitchenware is made from high-quality, food-safe materials and is 100% BPA-free to ensure your family's safety.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link and a unique reference number to follow your parcel's journey.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.